Refund policy.

If you are a consumer in the EU, the Consumer Rights Directive 2011/83/EU gives you 14 days from the day of purchase to withdraw from a contract for digital content or an online course, without giving a reason.

To withdraw, send a clear statement to support@rizzgroup.org with your order reference. We refund within 14 days of receiving it, using the same payment method you used.

At checkout you must tick a required box that reads: I consent to immediate access to the digital content and I understand that I lose my 14 day right of withdrawal once access begins. Checkout does not start until you tick it, and we record that consent with your order, including the exact wording, its version and the time. This is the exception in Article 16(m) of the Directive.

If you gave that consent and then streamed, opened or downloaded the content, the withdrawal right no longer applies to that purchase. If you did not access anything, the full 14 day right stands and you get a full refund.

• ·Cancel any time from your account. Cancellation stops the next renewal.
• ·Access continues to the end of the period you already paid for, unless you ask us to end it immediately.
• ·We do not refund partial months or unused days of a started period, unless the law requires it or we failed to deliver the service.
• ·A renewal charged by mistake after a confirmed cancellation is refunded in full.
• ·Annual plans withdrawn within the first 14 days, with no content accessed, are refunded in full.

Prompt packs, workflows, templates and other one off digital products are delivered instantly. The same rule applies: full refund inside 14 days if the file was not downloaded or opened, no refund after access has begun where you consented to immediate delivery.

If a product is broken, mis-described or you never received access, we replace it or refund it in full, whenever you tell us.

For a seat in a live cohort or workshop, cancel at least 14 days before the start date for a full refund. After that we can move you to the next cohort once, subject to seats. If we cancel or reschedule a session and no alternative works for you, you get a full refund.

• ·Email support@rizzgroup.org from the address on your account.
• ·Include your name, order or invoice reference, the product or plan, and the reason if you want to share it.
• ·We confirm receipt within 2 business days and decide within 14 days.
• ·Approved refunds return to the original payment method. Banks usually post them in 5 to 10 business days.

Talk to us before opening a chargeback. A chargeback can suspend your account while the bank investigates, and it costs both sides time. If you believe a charge is fraudulent, write to support@rizzgroup.org immediately and we will investigate and refund where the charge was not authorised.

Billing rules sit in the terms of service and data handling sits in the privacy policy. Nothing here limits your statutory rights as an EU consumer.

This page is published in English, Russian and Latvian. The English version is the authoritative and governing version, the Russian and Latvian versions are provided for convenience only, and in case of any conflict the English version prevails.